Return and refund policy

In short: You can return your order within 30 days of delivery for a refund. We pay return shipping if the item is damaged, defective or wrong. There is no restocking fee.

30-day returns

You can return an item within 30 days after it was delivered to you, for any reason.
Please send it back unused, in its original condition and, where possible, in its original packaging.
For hygiene reasons, personal-care items whose seal you have opened can only be returned if they are damaged, defective or wrong.

How to start a return

Email us at support@workfish.app or use our contact page. Include your order number and the item you want to return.
We reply within 2 business days with the return address and instructions. Please don't send anything back before you have them, because the return address depends on the product.
Send the item back within 14 days of our reply and send us the tracking number.

Return shipping costs

Change of mind: you pay the cost of sending the item back.
Damaged, defective or wrong item: we pay. We either send you a prepaid label or refund your shipping cost. Sometimes we refund or replace the item without asking you to send it back.

Refunds

We refund you within 10 business days after we receive your return.
The refund goes to your original payment method. Your bank or card issuer may need a few more days to show it.
For a change-of-mind return, we refund the price you paid for the item. For a damaged, defective or wrong item, we also refund your original shipping cost.
No restocking fee.

Damaged, defective or wrong items

Please tell us within 30 days of delivery. Email us a photo of the item, and of the packaging if it was damaged in transit.
We send a replacement or give you a full refund, whichever you prefer.
This doesn't limit any rights you have under the law of your state, including implied warranties. If a problem shows up later, contact us anyway.

Cancel an order

You can cancel your order before it ships. Email us as soon as possible. We refund you in full within 7 business days.
After your order has shipped, you can't cancel it, but you can return it as described above.
If your order is delayed, you can also cancel it for a full refund. See our shipping policy.

Copy of this policy

You can ask us for a written copy of this policy at any time.

Contact

support@workfish.app Eugene Chicevic, Československej armády 241/28, 972 51 Handlová, Slovakia